Terms and Conditions

Please read all the Terms and Conditions By paying for lessons you are forming a contract with the instructor and therefore agreeing to these Terms & Conditions, so please read them carefully.

1. A minimum of 48 hours notice is required for a lesson cancellation.

2. If a lesson is cancelled with less than 48 hours notice the full lesson price will be charged. The full charge will also apply if you fail to attend a previously booked lesson.

3. If a lesson is cancelled by your instructor within 48 hours you will receive a lesson of equivalent length free of charge. Alternatively a mutually agreed arrangement between both parties may be considered.

4. In the event that your Driving Instructor is late, where possible he/she will add the delayed time on to the end of that lesson. If this is not possible then the delayed time will be added onto a future lesson where agreed.

5. The instructor will pick you up for your lesson at an agreed location. If the pupil doesn’t show at this location after 15 minutes the lesson will be cancelled unless the instructor has been informed of the late arrival. The lesson will still be charge at the purchase price of that lesson.

6. The use of mobile phones during lessons is strictly prohibited. Your Driving Instructor also agrees that he/she shall not use their phone whilst teaching, unless an urgent call is required or has been agreed at the beginning of the lesson. This also applies to the use of hands-free devices which are also not permitted.

7. U Drive MSM instructors will ONLY teach on a one-to-one basis unless the pupil has purposely asked to have someone accompany them. In this instance the extra person must be seated in the back of the car and their presence must not be a detriment to the lesson.

8. Pass Rate this total is taken from total tests taken and passed 1st or 2nd time. This can change with any prior warning.

9. Lessons prices shown on the website can be changed at any time with no prior warning. Students taking U-Drive lessons will be given 1 month’s notice of a price increase or decrease.

10. Beginner offer is for total beginners only that have no prior driving experience. This offer includes the free lesson.

11. None beginner offer first lesson free when you buy a 1 hour lesson at the normal rate.

12. Bulk buy offers cannot be refunded for cash but can be exchanged for driving vouchers that can be redeemed for driving lessons, Pass Plus and motorway lessons.

13. Driving under the influence of drink and drugs is illegal and strictly forbidden. If it is suspected that you may be under the influence of drink or drugs (this may also include certain subscription drugs) the lesson will be stopped and you will be charged the full price for that lesson. It is normally the morning after the night before that people get caught out, so please bear this in mind if you have an early morning lesson.

14. If your test is cancelled due to examiner illness you may be entitled to compensation from the DSA for the hour you hired the Instructors car for the test, but the lesson before the test cannot be refunded, unless the cancellation is due to U Drive MSM. Your test will be rearranged by the DSA automatically and you will receive confirmation from the DSA in the post.

15. If your test is cancelled due to bad weather or poor light there is no compensation from the DSA. The DSA will however, automatically re-arrange the test, free of charge. The Lesson before the test will still be charged for.

16. On the day of your test a minimum of a one and a half hour lesson is mandatory to ensure final preparations for your test can be made. In addition to this there is also a one hour charge for the use of your Instructor’s car during the test. If you desire a longer pre-test lesson then this of course can be arranged.

17. Pre paid lessons are valid for 4 months from the date of purchase.

18. If you are unhappy with your U Drive MSM Driving Instructor, or you have any comments or complaints, please inform U Drive MSM via email at info@udrivemsm.co.uk and we will address the issue as quickly as possible.

19. You may receive a feedback form via post or email from U Drive msm whilst learning or even after you have passed. This is to make sure you the pupil are receiving or did receive the highest standard of tuition and also ensures all U Drive Instructors are keeping within the DSA (Driving Standards Agency) guidelines.

20. All U Drive MSM Driving Instructors teach to the DSA (Driving Standards Agency) guidelines as set out by the (DSA), these can be found on their website: www.dsa.gov.uk

21. For the purpose of The Data Protection Act 1998 any information you provide to U Drive MSM will ONLY be used for administration purposes and, where prior agreement has been approved, for marketing purposes associated with U Drive MSM. We may also deem it necessary to send you information about us or promotional material from time to time, however, if you wish to be removed from our mailing list then please inform your Instructor.

22. All U Drive instructors’ contracts state they must have in place Pupil Liability Insurance.

23. U Drive msm ltd cannot be made responsible for any actions of the driving instructor whilst teaching or none teaching.

24. U Drive MSM cannot be made responsible for any independent agreement made between you and your instructor.

25. U drive cannot be held responsible for the actions between you and the instructor; this includes any money transactions.

26. You receive free lessons when you recommend a pupil to your instructor. If the pupil uses a different instructor U Drive can’t honour the free lesson.

I-tunes Vouchers Terms and Conditions

1. To win the vouchers you must have an account with Facebook and ‘Like’ the official U Drive fan page. Please click on the ‘like’ button on the homepage
2. The winners are picked by random from all people liking the U Drive fan page. Using a random selector http://andrew.hedges.name/experiments/random/
3. Employee and family members of U Drive msm ltd are not able to win the vouchers
4. U drive msm Instructors are not allowed to win the vouchers
5. The winner we be contacted via Facebook.
6. The prize has to be claimed within 6 months of the draw taking place
7. The prize draw will take place every month until further notice
8. The prize offer can be withdrawn at any time without prior notice
9. The prize cannot be exchanged for cash and has a value of £0.01

£100 prize draw terms and conditions

1. To win the £100 prize draw you must fill out the prize draw form
2. The winners are picked by random from all entries using a random selection http://andrew.hedges.name/experiments/random/
3. Employees and family members of U drive msm its are not able to win the prize draw
4. U drive msm instructors are not allowed to win the prize draw
5. The winners will be contacted via e-mail
6. The prize draw has to be claimed and used within 6months of winning
7. The prize draw will take place every 6 months
8. The prize draw can be withdrawn at any time with no prior warning
9. The prize draw can not be exchanged for money and has a cash value of £0.01